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सिटीमॉल विक्रेता जुर्माना और एसएलए उल्लंघन शुल्क Kaya | CityMall Seller Penalty & SLA Breach Charge
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Citymall has a service level agreement (SLA) that outlines the expectations for uptime, response time, and resolution time for customer support tickets. If Citymall breaches the SLA, they may be subject to penalties or credit fees.
The specific penalties and fees for SLA breaches will vary depending on the terms of the SLA. However, some common penalties include:
A flat fee for each ticket that is not resolved within the SLA timeframe.
A percentage of the monthly service fee for each hour that a ticket is open.
A reduction in the monthly service fee.
Citymall may also issue credit fees to customers who experience an SLA breach. These credits can be used to offset future service fees or to purchase additional services.
The amount of the penalty or credit fee will depend on the severity of the SLA breach and the impact on the customer. For example, a minor breach that results in a short delay in resolving a ticket may only result in a small penalty. However, a major breach that results in a significant impact on the customer's business may result in a larger penalty.
Citymall's SLA breach policy is available on their website. Customers who believe that Citymall has breached the SLA should contact customer support to file a complaint.
Here are some additional things to keep in mind about SLA penalties and fees:
The penalties and fees are typically applied to the customer's account after the SLA breach has been investigated and confirmed.
Citymall may waive the penalties and fees in some cases, such as if the breach was caused by a force majeure event.
Customers should keep track of their SLA tickets and contact customer support if they believe that a ticket has not been resolved within the SLA timeframe.
I hope this helps! Let me know if you have any other questions.
To buy gadgets online, you can follow these steps:
Search for online stores that sell the type of gadget you are looking for. You can use a search engine like Google to find online stores that sell gadgets. Once you have found an online store that sells the gadget you are looking for, browse through their selection to find the specific model or brand you want to buy.
Add the gadget to your cart and proceed to checkout. You will need to enter your billing and shipping information, as well as choose a payment method. Review your order to make sure everything is correct, and then submit your order.
Keep in mind that you should always be careful when shopping online and make sure to only buy from reputable online stores. It is also a good idea to read customer reviews and compare prices from different stores before making a purchase.
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